Short-Term Rental (STR) Owner FAQ

Fill out our contact form or book a free 30-minute call. We'll discuss your property, your goals, and give you a revenue estimate. If it's a good fit, we'll send you a management agreement. Most owners are up and running within 2–3 weeks of signing.

Typically 2–3 weeks. That covers professional photography, listing creation and optimization across Airbnb, VRBO, Booking.com, and more, plus pricing strategy and guest welcome materials. We move fast so your property starts earning sooner.

Basic property details (address, bedrooms, bathrooms, HOA community), your availability preferences, and access information. We walk you through everything on a kickoff call. No homework required up front.

No. Most of our owners live out of state or internationally. We handle everything on the ground. You receive monthly reports, payout statements, and can check your owner portal anytime. You won't need to make a single local phone call.

Everything. Professional photography, multi-platform listing setup and optimization, dynamic pricing, 24/7 guest communication, check-in/check-out coordination, professional cleaning after every stay, post-stay inspections, maintenance coordination, damage protection, and monthly owner reporting. No à la carte, no surprises. See the full list on our STR management page.

Our team does: every inquiry, booking question, and in-stay message. We respond within the hour around the clock. You won't receive calls from guests asking about the pool heater or WiFi password.

We use professional housekeeping teams who clean to hotel-equivalent standards after every checkout. Every stay begins with a freshly inspected property. We track cleaning quality over time and replace underperforming vendors when standards slip.

We coordinate all repairs through a trusted network of local vendors (plumbers, electricians, HVAC techs, handymen) with fast turnarounds and no markup games. Repairs above $500 require owner approval before work proceeds, except in absolute emergencies. Routine fixes below that threshold happen without you making a single call. A $500 reserve is held from your owner revenue once bookings begin, not collected out of pocket.

Every reservation includes up to $1,500 in damage protection coverage per stay. We verify guest identity before every booking, change access codes before every check-in, and document property condition within 24 hours of checkout. If damage occurs, we manage the entire claim process. You're informed and protected without having to chase it yourself.

SunnySide Properties charges 18% of net revenue. Net revenue is your gross rental income after the booking platform deducts its channel fee (Airbnb, VRBO, Booking.com, etc.). Channel fees vary by platform. We never mark them up. No revenue, no fee. No setup fees, no monthly minimums, and no hidden charges. See our pricing page for the full breakdown with examples.

We use pricing software that adjusts your nightly rate daily based on demand, local events, seasonality, and competitor rates. A flat rate leaves money on the table during peak weekends and underprices your property during slower periods. Dynamic pricing fills more nights at better rates.

Owners receive monthly ACH deposits directly to their bank account, typically by the 15th of the following month. Each payout includes a clear statement showing every booking, cleaning fee, and deduction, with nothing buried.

Yes. Your owner portal gives you real-time access to your booking calendar, occupancy rates, revenue by month, and full financial statements. You always know how your property is performing.

Yes, it's your property. Block any dates you want through your owner portal. We just ask for reasonable advance notice (typically 2–3 weeks) so we can manage bookings around your stay without turning away guests.

Log in to your owner portal and block any dates you want. The calendar updates across all booking platforms automatically. You can also email or call us and we'll block them on your behalf.

Yes. Your owner portal shows a live view of every booking, check-in, check-out, and blocked date across all platforms. You always know exactly who's staying and when.

We're not a roadblock. Let us know and we'll work with your realtor to plan a smooth transition. Active bookings would need to be honored or responsibly managed. We'll help coordinate. If you need help finding a realtor, we're happy to make an introduction.

No long-term contracts. Our agreements are month-to-month: 60 days notice to cancel, $0 termination fee. No penalties, no games. We earn your business every month.

You'll have a direct contact at SunnySide Properties: phone, email, and text. We respond to owner inquiries the same business day, typically within a few hours. You're never stuck in a ticket queue.

We list on 13+ booking channels, including Airbnb, VRBO, Booking.com, Expedia, Tripadvisor, Hopper, and our own direct booking site. Multi-channel distribution means your property gets maximum visibility, and our direct booking site reduces platform dependency over time.

We manage vacation rentals in Champions Gate, Storey Lake, Windsor Island, Windsor Hills, Windsor Palms, Solara Resort, Solterra Resort, Emerald Island, Terra Verde, Paradise Palms, and the greater Kissimmee and Davenport area. Get in touch for details on the community your property is in.

A few things: we come from professional services backgrounds and run your property like a hospitality business, not just a listing. We hold Airbnb SuperHost and VRBO Premier Partner status. We have a 4.9★ Google rating. We're locally owner-operated, not a national franchise with remote staff. And we don't lock you into long-term contracts.