Guest FAQs
Answers to your frequently asked questions
Our properties are available on Airbnb, VRBO, Booking.com, and other major platforms. You can also book directly. Direct bookings eliminate third-party platform fees and may offer more flexibility on dates and pricing.
Every property listing includes a full description of what is provided. Most SunnySide-managed homes include linens, towels, kitchen essentials, WiFi, and a starter kit of consumables. Many also include family-friendly amenities such as a Pack 'n Play, high chair, grill, pool toys, and board games.
SunnySide uses keyless entry on all managed properties. You will receive your unique access code, property address, and check-in instructions before your arrival date. There is no need to pick up a key or meet anyone on-site.
Our guest support team is available 24/7 with an under-10-minute response time. Contact information will be provided in your pre-arrival instructions.
House rules vary by property and community. All house rules are listed on the property's booking page and must be acknowledged before your reservation is confirmed. Common rules include occupancy limits, no-party policies, noise restrictions, and pool usage guidelines.
Cancellation policies vary by booking channel and property. Please review the cancellation policy on your booking confirmation before completing your reservation.
Occupancy limits are strictly enforced on all SunnySide-managed properties. If you have specific group size or event needs, please contact us before booking to confirm the property is the right fit.